guidance in the quiet artsLast updated: April 2026
We understand that life changes. This policy outlines your options if you need to cancel or reschedule your session with Maya.
If you cancel your booking more than 24 hours before your scheduled session time, you are entitled to a full refund of the amount paid.
If you cancel within 24 hours of your scheduled session, a refund will not be issued. This is because sessions within 24 hours have already been prepared and the time slot cannot be offered to another client.
However, you may reschedule to a future date of your choice (subject to availability) — see below.
You may reschedule your session at any time, including within 24 hours of the original session, subject to the following:
If you do not attend your session and have not contacted us in advance, the session will be considered a no-show. No-shows are not eligible for a refund or rescheduling.
In the rare event that Maya needs to cancel a session due to illness or an emergency, you will receive a full refund or the option to reschedule — whichever you prefer. We will notify you as soon as possible.
Contact us through any of the following:
Please include your name, booking date, and the email address used when booking.
